Project Experience (extract)
08.2015 – present: mid-size company, Haiger
Support and maintenance of CRM 7.0 WebUI, Country-specific data quality processes (customer-specific engine), Sales and service processes, multi backend integration
08.2015 – present: mid-size company, Düsseldorf/Hannover
Support and maintenance of CRM 7.0 EIC WebUI, SLA reporting, special mailrouting solutions
05.2011 - present: Energy group, Dusseldorf
Global ECC 6.0 Master data hub, focus on data quality/data migration, customer and vendor data, usage of an external migration tool to check the data automatically (name data, address data, duplicate data).
Support and maintenance of CRM 7.0 EIC WebUI, Prototyping of an Accounting Interaction Center based on SAP CRM 7.0, EHP3
01.2012 – 04.2014: Insurance company, Switzerland
Migration to CRM 7.0, Project lead.
10.2009 – 03.2012: large German insurance, Munich
Support and maintenance of the newly introduced SAP CRM 2007 EIC WebClient, reply to support requests, development of a framework for the automatic processing of scan documents.
03.2010 - 12.2010: large Dutch logistics company
Implementation and integration of external data quality software within CRM 7.0 WebUI, including the functions name checking, address checking and duplicate checking. Integration of the SAP standard interface BAS (Business Address Services), as well as custom BSP extensions. Use of functions in the IC, as well as in normal WebUI.
05.2010 - 02.2011: large northern German financial institution
Implementation and integration of external data quality software within the CRM 2007 WebUI, with the functions name checking, address checking and duplicate checking. Integration of the SAP standard interface BAS (Business Address Services), as well as custom BSP extensions. Use of functions within the Financial Services Scenarios.
06.2009 – 12.2013: medium-sized enterprises, Dusseldorf, Hanover
Support and maintenance of the EIC WebClient CRM 5.0.
05.2009 - 12.2009: Energy Group, Dusseldorf
Global ECC 6.0 Master Data Hub project, focus on data quality / data migration processes.
04.2009 - 05.2009: internal CRM Project
Development of a toolbox for the generic modification and copying of objects by using the CRM-BOL-GENIL model.
03.2008 - 04.2009: German / American biotech companies / major German bank
Implementation of a Data Quality Firewall in CRM 5.2, CRM 7.0 and CRM2007 (WebUI-based).
02.2008 - 03.2009: Banking and Insurance, London
Application and integration consultant, responsible for the integration design between data quality software and CRM 5.0 (PC UI) / ECC 6.0, process design, internal support of the SAP product management: design, technical policies and White Papers.
2006 - 12.2008: High Tech Group, Munich
CRM Interaction Center (SAP WinClient), implementation, application consultant, technical consultant, functional project manager, programming and customizations with focus on Employee Interaction Center, ABAP programming: BADI's, Reports, object-oriented ABAP, coordination of development activities, technical project management , support of SAP Custom Development: development of a system-wide process engine based on SAP Workflow.
01.2006 - 12.2006: large German pharmaceutical company, Leverkusen
Implementation of an Employee Interaction Center solution based on CRM 5.0 WinClient, customizing and custom development, training of project teams, special Lotus Notes integration, support operations after go-live.
2004 - 2005: Telecom, Switzerland
Implementation of a global employee interaction center based on CRM 5.0 WebClient, application consultants, technical consultant, functional project manager, technical implementation, support and development of a CTI integration, training of customer project teams.
12.2002 - 2003: BPO Provider, Spain
Implementation of a global Employee Interaction Center (EIC) based on CRM 5.0 for centralized BPO management, application consultant, technical consultant, project management, programming and customizations with a focus on Employee Interaction Center, ABAP programming: BADI's, Reports, Object Oriented ABAP, coordination of development activities, technical project management, implementing BPO-based, cross-process capabilities.
2002: High Tech Group, Munich
SAP consulting, design, development and sales of a consultant solution (Employee Interaction Centre) based on CRM 4.0 WinClient, functional project manager, training of customer project teams, coordination of development activities, technical project management.
2001 - 2002: large German health insurance, Germany
Implementation of an Employee Interaction Center (EIC) based on CRM 4.0 WinClient, application consultant, technical consultant.
